Last Updated: January 22, 2025
1. Introduction
Sugimoto Tea Company (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website at https://www.sugimotousa.com/ (the “Website”), use our services, or make a purchase from our online store (collectively, the “Services”).
2. Information We Collect
We may collect the following types of personal information:
- Identifiers: Name, mailing address, email address, phone number, IP address.
- Commercial Information: Purchase history.
- Internet or Other Electronic Network Activity Information: Browsing history on our site, device information, and location data (derived from IP address).
- Financial Information: Payment information (credit card details) is collected and processed by our payment processor. We do not store full credit card information on our servers.
3. How We Collect Information
- Directly from You:
- When you place an order through our online store.
- When you fill out a contact form.
- When you sign up for our newsletter.
- Automatically:
- Through cookies and similar tracking technologies when you visit our Website.
4. How We Use Your Information
We use your personal information for the following purposes:
- To fulfill and ship your orders.
- To process your payments.
- To provide customer support.
- To send you marketing and promotional communications (you can opt out at any time).
- To analyze Website usage and improve our Website and Services.
- To personalize your experience on our Website.
- To manage your account.
- To prevent fraud and enhance the security of our Website and Services.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as otherwise required by law. We periodically review the data we hold and delete or de-identify it when it is no longer needed.
6. Sharing Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may share certain personal information with service providers who assist us with payment processing, order fulfillment, analytics, or other business-related functions. These service providers are authorized to use your personal information only as necessary to provide their services to us.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Website:
- Essential Cookies: Necessary for the Website to function properly.
- Performance/Analytics Cookies: We use Google Analytics and similar tools to understand how visitors interact with our Website, helping us improve performance.
- Functional Cookies: These cookies remember choices you make (such as language or region) to provide a more personalized experience.
- Advertising Cookies: We use Meta, Google Ads, and other advertising cookies to deliver targeted advertisements and measure their effectiveness.
You can manage your cookie preferences in your browser settings. Disabling certain cookies may affect the functionality of our Website.
8. Do Not Track
Some browsers offer a “Do Not Track” (DNT) feature. Because there is no industry-wide standard for recognizing or honoring DNT signals, we currently do not respond to them. We will review and update this policy if a uniform standard becomes available.
9. Data Security
We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We rely on the default security provided by our platforms (e.g., Shopify/BigCommerce) and encourage you to review their security practices as well.
10. Your Rights
10.1 California Residents (CCPA/CPRA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Know what personal information we collect, use, and disclose.
- Request deletion of your personal information (with some exceptions).
- Opt out of the sale of personal information (we do not sell your personal information).
- Not be discriminated against for exercising these rights.
To exercise these rights, please contact us at info@sugimotousa.com or (425) 558-5552.
10.2 Other US State Privacy Laws
Depending on where you reside, you may have additional privacy rights under certain state laws (e.g., Colorado Privacy Act, Virginia Consumer Data Protection Act, Connecticut Data Privacy Act, or Utah Consumer Privacy Act). To inquire about or exercise these rights, please reach out to us at info@sugimotousa.com or (425) 558-5552.
11. Children’s Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.
12. Third-Party Websites
Our Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our Website and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Sugimoto Tea Company
4070 148th Ave NE
Redmond, WA 98052
Phone: (425) 558-5552
Fax: (425) 558-5549
Email: info@sugimotousa.com